Below we have listed a selection of our most frequently asked questions.
If you can't find the answer to your question below, please send an email to our Customer Service
- What do I need to be able to use Rack Extensions?
- Will Rack Extensions affect the performance of Reason/Reason Essentials?
- I prefer not to connect my computer to the internet, can I still use Rack Extensions?
Try and Buy
- Can I use a Try-license on a computer without internet connection?
- For how long can I try a Rack Extension?
- Can I change my saved credit card details?
- What does "Enable one-click checkout" mean?
- What payment methods do you offer?
Download and install
- After checkout, my browser asks permission to run an application. What should I do?
- What is Authorizer?
- My purchased Rack Extension does not show up in Reason?
- My download was interrupted and now I can't seem to find my Rack Extensions. Where can I download them?
- My web browser says "phrem" is not associated with any known application. What should I do?